Orders are to be paid in full by 14 days prior to the pick-up/delivery date or when order is placed. All payments are non-refundable. If the pick-up/delivery date needs to be changed, it must be done 2 weeks prior to the pick-up/delivery date. If the order needs to be cancelled, a full or partial credit could be issued to use towards a future order, this will be assessed on an individual basis.
If you choose to pick up, please note that Mad Batter Cakes by Angela is not responsible for any damage that may occur during transport. It is always HIGHLY recommended not to transport on car seats, but place cakes on a flat surface (ex. on floor), take all bumps/turns at a very slow speed, and in cool/AC (not with heat). If delivery is chosen, Mad Batter Cakes by Angela is responsible for the safe arrival of your order.
If your order contains Italian Buttercream, Cream cheese or German Chocolate icing, pastry cream filling, mousse or pineapple filling, you must refrigerate it. Please ask if you should refrigerate your order if you have any doubts. I recommend keeping any cake refrigerated and only set out 15 mins to 3 hrs before cutting depending on room/outside temperature/humidity.